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Why SMS customer support?



That’s just a tiny question with various answers!



SMS customer support because:



It offers a personalized support.

It is affordable.

Text messages have the highest open rate.

SMS customer service is unaffected by the device type and the network.

In order to leverage all the benefits of SMS customer support, the service needs to be provided in a correct manner! There are a number of mistakes that the businesses often commit while providing this type of customer support.